We do not accept keys from our customers for liability purposes. However, the best way to receive service when you are not home is to let us know you prefer “person less” pickup and delivery.

• We will provide you with a hang bar that you can place on your door.
• You can leave the clothes you would like for us to pick up on the hang bar, and we will know to pick up these items for cleaning.
• For delivery, you can just place the hang bar on your door, and we will place your clean items on the bar, mark your order delivered, and you will receive text message confirmation along with a photo that shows you exactly where we left your items.
• If you opt to utilize “personless” pickup or delivery, we ask you to consider that we have access to a safe place to deliver and pick up your clothes.

If there is any risk of further damage that may occur during cleaning, we will hold off and check in with you before proceeding. Our cleaning team carefully inspects all garments during the cleaning process to ensure we take the best care of them.

We will re-clean items if we receive them back and believe there is room for improvement or they fall short of our standards. We have built several steps in the cleaning process to ensure your garment(s) always receive the best care. If we believe further attempts to remove a stain may cause damage to the item, we will return your garment with a tag attached to the hanger indicating that further cleaning may damage the garment.

Your location should be a safe and secure location where you feel comfortable leaving your items. Reach out to our support team for any further questions. [email protected] or by texting us at (615) 862-9010

• Let us know either by emailing us at [email protected] or by texting us at 615-862-9010
• We will re-clean your item for free. If we believe it is at risk of damage, we will let you know